Privacy Policy

Purpose

Safe House Insurance Brokers ("us", "we", or "our") operates https://www.safehouseinsurance.co.uk (the "Site") and we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and use our services, including obtaining insurance quotes through our third-party partner, Payment Shield. Safe House Insurance Brokers is a trading name of Step Change Outsourcing Limited.

Scope

This privacy policy applies only to the actions of Safe House Insurance Brokers and users with respect to this Website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to third parties.

For purposes of the applicable Data Protection Laws, Safe House Insurance is the “data controller”. This means that Safe House Insurance determines the purposes for which, and the manner in which, your Data is processed.

Definitions and Interpretations

The following definitions will be used in this policy:

Personal Data – is any information relating to an identified or identifiable living person – also known as the data subject. For example your date of birth is your personal data and you are the data subject because this data relates to you.

Data Controller – is the organisation responsible for the processing of the data.

Data Processor – a controller may outsource its processing to another organisation who processes the data on its behalf. The processor can only process the data according to the instructions of the controller.

Information Collection

When you interact with our website or use our services, we may collect and process the following information:

• Personal Information: Information you provide directly to us, such as your name, contact details (email, phone number, address), date of birth, and other relevant personal details when you fill out forms on our website, request a quote, or communicate with us.
• Financial Information: Details you provide when obtaining a quote, which may include information about your financial situation, employment status, and other relevant data.
• Technical Information: Information automatically collected when you visit our website, such as your IP address, browser type, operating system, and browsing behaviour.
• Third-Party Information: When you obtain an insurance quote through our website, we may collect information via a third-party portal provided by Payment Shield, including the data required to generate your quote.

Use of Information

We use your personal information to:

• Provide the services you request, including processing and inputting your information into our quote tool to generate insurance quotes.
• Communicate with you regarding your inquiries, quotes, or any other services you have requested.
• Improve our website and services by analysing usage data and user interactions.
• Comply with legal obligations, such as reporting requirements and regulatory compliance.

We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, please refer to the ‘Your Rights’ section of this policy.

Sharing of Information

We may share your personal information with:

• Third-Party Service Providers: We use the Payment Shield portal to generate insurance quotes. Your information will be shared with Payment Shield to fulfil this service. Payment Shield will have its own privacy policy governing the use of your data.
• Regulatory Authorities: Where required by law or regulation, we may disclose your information to governmental or regulatory bodies.
• Business Transfers: If Safe House Insurance is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Data Retention

We are subject to various legislative requirements concerning retention of data. These include improving our services and customer experience.

We will not process your personal data for longer than is necessary nor will we process it for purposes beyond what it was collected for.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure.

Your Rights

You have the following rights concerning your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Restriction: You can request that we limit the processing of your personal information.
• Objection: You can object to the processing of your personal information for specific purposes.
• Portability: You can request that we provide you with your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below or email our Data Protection Officer at customerservice@safehouseinsurance.co.uk.

If you are not satisfied with the handling of your data or any request made to us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

Please keep us informed if your data changes during the period for which we hold it.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and provide personalized content. You can manage your cookie preferences through your browser settings.

We use Google analytics to collect session data whilst you are using our website if you are logged into a google account, and to remember what a user has done on previous pages/interactions with the website.

Third Party Links

Our website may contain links to third-party websites, including the Payment Shield portal for obtaining insurance quotes. Please note that these third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices.

Changes to this Privacy Policy

This Privacy Policy was last updated 20/08/2024. We reserve the right to update or change our Privacy Policy at any time or as may be required by law and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any changes to this policy, the updated policy will be updated on the website immediately.